After-Sales & Technical Support
Ensuring long-term satisfaction and compliance after the sale.
"Our commitment continues even after the delivery — with expert after-sales support."
What We Offer
At ITROM, we believe that true partnership doesn't end at product delivery.
Our dedicated After-Sales and Technical Support team ensures your pharmaceutical products, medical devices, and equipment continue to perform optimally — meeting all technical, regulatory, and user requirements.
We provide responsive, reliable support across the full product lifecycle.
What’s Included in This Service?
Product Training & Onboarding
Hands-on user training for healthcare professionals and support staff.
Technical Troubleshooting
Fast diagnosis and resolution of product issues, minimizing downtime.
Maintenance & Calibration
Regular servicing of equipment to ensure compliance and peak performance.
Warranty & Service Management
Clear management of warranties and service contracts for your peace of mind.
Replacement & Spare Parts Supply
Rapid supply of authentic spare parts when needed.
24/7 Customer Support Line
Always available to assist your teams when urgent support is required.
Why It Matters
Ongoing technical support ensures:
- Maximum uptime and performance for your products
- Compliance with healthcare standards and regulations
- Higher satisfaction among end-users (hospitals, clinics, labs)
- Longer product lifecycle and lower operational costs
Our Regional Expertise
- On-ground technical teams across UAE, Saudi Arabia, and Egypt
- Fast response times aligned with regional healthcare expectations
- Deep familiarity with pharma, medical device, and biotech product support